West Queen West Hotel

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Reviews of West Queen West Hotel

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  Kamana Elysia Crites Added 2018-02-27

  ★ ☆ ☆ ☆ ☆
  Came to hotel, it is NOT A HOTEL... it is a HALFWAY HOUSE...dirty man sitting in main "store" front entrance. Had a strange musty smell. Bottle of bleach left by food on breakfast table. We checked in at 2:55pm. Was directed to leave "store front lobby" to go out side and go up "secured" entrance. Key chain had access code written on it. On street was a broken key chain with the access code. Booked two rooms together, was given rooms in separate " quadrant" of building that shared one bathroom for each quadrant. Pictures on website are not true. First room would not allow us to enter and second room was not even cleaned. The bed was full of shaved hair and no Windows garbage left. Halls smelled of marijuana. Was scared to leave any of our belongings. Went to front desk . Was told they would fix it in 5min but we shouldn't have come before 3pm. Which is the websites check in time. The when we asked to cancel room we where told what did you expect for the "great price" asked where owner was. Told this is not his main business so he is really busy" as you can imagin". Mentioned reporting to better business bureau then was kicked out... THEN CHARGED for both room. Poor customer service and disgusting establishment. Do Not Stay..

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